Funding and withdrawing your account through the PDAX Mobile App

How to Deposit PHP to your PDAX Account

1. Open the PDAX app and log in to your account

2. Tap “Wallet”

3. Under your PHP wallet, tap “Cash In”

  • You may choose from Online, E-Wallet, or OTC channels

4. Enter your cash-in amount and other details

  • Please take note that the minimum deposit, convenience fee and waiting time vary for each payment channel

5. Tap “Next”

6. Review your cash-in details

7. Tap “Confirm” to proceed

  • Please check your email/mobile and follow the payment instructions sent
  • If you don’t see our email in your inbox right after you submitted your request, please check your spam or junk folder

8. For requests via Bank Transfer, InstaPay and PESONet, please fill out our Contact Us form:

  • Type of issue: Account Funding & Withdrawal
    I need help with: Submitting my Deposit Slip
  • Attach a screenshot of your deposit slip or proof of payment (SMS/email notification) that shows the date and time of the transaction
  • For overseas users, please indicate your current location and/or time zone

How to Withdraw PHP from your PDAX Account

1. Open the PDAX app and log in to your account

2. Tap “Wallet”

3. Under your PHP wallet, tap “Cash Out”

  • You may choose from Online, E-Wallet, or OTC channels

4. Enter your cash-out amount and other relevant information

  • Minimum withdrawal of PHP 200.00
  • Please take note that the convenience fee and waiting time vary for each payment channel
  • If you don’t see our email in your inbox right after you submitted your request, please check your spam or junk folder

5. Tap “Next”

6. Review your cash-out details

7. Tap “Confirm” to proceed

8. For requests via OTC, please check your email within 24 hours for your Control Number

  • Subject of the email should be: Cash Out Ready
  • Check your spam/junk mail
  • Once received, the beneficiary may proceed to the nearest branch and present the control number and their valid ID
  • When filling out the form, the sender’s information should be: BDO Remittance Philippines or Paynamics Remittance