Other Concerns

Why are my new cryptocurrency purchases not appearing in my portfolio?

Orders may take a minute to process and reflect in your portfolio. You can check the status of your order in Trade History.


Why can't I buy the new coins for their minimum amount in Pesos?

The minimum price is based on the price multiplied by the minimum order quantity. The price of the coin may have increased, but the app has not received the updated price, causing the quote to fail.


How do I set a price when trading the new coins?

Limit orders are not yet available for these new PHPT trading pairs.


Is it possible to send the new coins held in my PDAX wallet to another PDAX wallet address?

Yes! Transferring new coins from one PDAX wallet to another is free of charge.

Please note that you may see the total amount quoted with an additional transaction fee before sending your coins to another PDAX wallet. But don't worry, the receiving PDAX wallet will still get the total amount after the transfer.

Should you have any questions or concerns, please don't hesitate to contact us anytime.